Delivery Policy

Shipping & Delivery

Where goods are in stock enabling an order to be supplied in full, we aim to despatch these orders within 24 hours of receipt (excluding weekends and public holidays). If for any reason we have a shortage of stock or cannot despatch within this time frame we will advise you of the anticipated despatch date. Once despatched, it is important to allow for delivery times which depend on the destination of the goods. An estimated delivery schedule is outlined below.

Delivery Costs

Delivery is calculated on our website. Simply enter your postcode and your shipping cost will be automatically displayed. Alternatively, you can organise your own courier to pick up from our warehouse in Hendra - U3, Brisbane Gate Industrial Park, 370 Nudgee Road, Hendra QLD 4011.

We aim to calculate all freight costs accurately via the website, in the case the website has not calculated this correctly we reserve the right to adjust the shipping costs to cover the costs of shipping your order - you have the right to cancel your order if you do not agree to pay the adjusted shipping costs.  A full refund will be given.

Your delivery cost is based on your location and the weight of the products you order. When you add products to your shopping cart and enter your postcode, our website will automatically calculate your freight/delivery charge. It is important to understand that our delivery costs are charge based on either the deadweight or cubic weight of your products (whichever is greater).

If your order is to be shipped on a Pallet or Skid then additional delivery charges may occur. We will contact you to discuss, if this is applicable.

We reserve the right to nominate the courier/service.

If your order is urgent, please specify in the comments section when checking out, we will try our best to meet any deadlines that you have and if there are any issues, we will notify you immediately.

Express deliveries can be arranged, prices are P.O.A. based on location and weights. Please call 1300 882 919.

PLEASE ALLOW EXTRA TIME FOR DELIVERIES DURING COVID. CUSTOMERS ARE EXPERIENCING DELAYS TO THE STANDARD DELIVERY TIMES STATED BELOW.

Receipt of your goods

Authority to leave is standard on all order unless otherwise specified. This is done to avoid delays and charges in the event of a failed delivery. We reserve the right to charge additional freight in cases where we are charged for retry or returned deliveries.

Showroom Pickup

It you'd prefer to collect your goods from our warehouse, select Showroom Pickup when checking out. We will call you once your order has been processed to let you know when your order will be ready for collection. Our showroom is located at U3, Brisbane Gate Industrial Park, 370 Nudgee Road, Hendra QLD 4011.