FAQs

We have opened our first showroom on the northside of Brisbane. We invite you to visit our showroom to discuss your product requirements and browse our range of packaging options. Our showroom is located at:

U3, Brisbane Gate Industrial Park,
370 Nudgee Road,
Hendra QLD 4011

Our online catalogue contains comprehensive information on our entire range of products.

We understand that sometimes it is necessary to see a physical product before ordering to ensure it is suitable. We are also happy to provide samples for a flat shipping fee. Please contact us with your requirements.

We offer a sample service for a flat fee of $13. We are able to provide samples of most of our products. If we are unable to supply any products you have requested we will advise you. Please contact us online or by phone on 1300 882 919 with the following information:

1. Products you are interested in
2. Delivery Address
3. Whether you prefer to pay by Credit Card or Direct Deposit

If you have chosen to pay by direct deposit, please ensure you include your order number as a reference so there is no delay in sending your order.

BSB: 484-799
Account Number: 505-063-345
Account Name: The Packaging Place
Bank Name: Suncorp

Where goods are in stock enabling an order to be supplied in full, we aim to despatch these orders within 24 hours of receipt (excluding weekends and public holidays). If for any reason we have a shortage of stock or cannot despatch within this time frame we will advise you of the anticipated despatch date. Once despatched, it is important to allow for delivery times which depend on the destination of the goods.

For more information and an estimated delivery schedule, please see our delivery policy.

If you have ordered the wrong product or the product does not suit your needs we are happy for you to return it to us provided it has not been opened. You will need to arrange for the product(s) to be returned at your cost to our main warehouse located at U3, Brisbane Gate Industrial Park, 370 Nudgee Road, Hendra QLD 4011.

Our original delivery charges will not be refunded.

Once the product(s) have been checked to ensure they are correct and undamaged and they will be received back into stock and a refund for the value of the product, less a 15% restocking fee will be issued - this can be held as a credit on our system for you or refunded to the credit card or bank account in which the original order was paid.

Please see our complete returns and refunds policy for more information.

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